Turning a Clunky Handbook Into Something People Actually Read

Written By Jordan Taylor

Client Type: Startup (Science/Tech Sector)
Project: Employee Handbook Review

The Situation:
The team had a 30+ page handbook that hadn’t been touched in over a year. It was legalistic, outdated, and didn’t reflect the company’s culture.

The Approach:
I read the entire handbook line by line, flagged outdated or unclear policies, and suggested edits that aligned with the team’s actual practices. I also recommended tone shifts to make it more people-friendly and compliant.

The Outcome:

  • Leadership had a clear list of what to update and why

  • The tone of the handbook became more human and aligned with company values

  • Employees were more likely to actually read and use it

“Jordan helped us translate our culture into a real, readable document — and made compliance feel a little less scary.”

Jordan Taylor

Hi, I’m Jordan Taylor (she/her)—an HR program and project manager with a passion for people, systems, and the sweet spot where they meet. I’ve spent the last decade building a career that blends psychology, operations, and heart, supporting everything from employee experience to process design. With a background in customer service, sales, and HR, I bring a people-first, detail-oriented approach to every project. I hold a BA in Psychology from Spelman College and a certificate in Human Resources Management from CSULB. The JTC Studio is my way of helping small businesses and individuals build better work lives—through clarity, compassion, and a little structure.

https://www.thejtcstudio.com
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